RELX Group Customer Service Rep (VCK) in El Paso, Texas
Customer Service Rep (VCK)
Location: El Paso, Texas, United States
Basic Job FunctionEnsures the delivery of excellent customer service through fast and accurate processing of requests, communication, and coordination with other departments to resolve inquires. First point of customer contact for general inquiries such as pricing, products, customer complaints, etc. Builds and maintains solid customer relationships by handling questions and concerns with speed and professionalism. Must maintain extremely high levels of customer security and privacy. Accountabilities: Customer Service: Respond to customer requests via telephone, email and/or chat. Provide customers with product and service information. Follow up on customer inquiries not immediately resolved. Recognize and alert the supervisor of trends in customer calls. Identify, research, and resolve customer issues using the computer system. Maintain extremely high levels of customer security and privacy. 80% Data Entry/Operations: Perform data entry by using computer specific software programs. Recommend process improvements. 15% Additional Responsibilities: As Assigned Help provide on-the-job training for new employees. Upsell products or services. Other related duties. 5%. Qualifications: Required Education: HS Degree or GED Preferred Education: Bachelor's Degree Required Experience: 1 year related experience Preferred Experience: 2+ Years related experience Previous Customer Service Experience required Preferred experience in a call center environment Required Specific Skills: Basic reading, writing, and arithmetic skills. Computer literate with the ability to learn customer service software applications. Professional verbal and written communication skills Preferred Specific Skills: Advanced reading, writing and arithmetic skills. Working Conditions: Between the hours of 7am and 7pm Monday through Friday. Some locations operate 24/7 so hours will be based on business need. No travel required. Physical/mental requirements: Utilize PC Daily. Must be able to adapt to a high-pressure environment, effectively communicate with wide variety of people, and adapt to rapidly changing environment. Must be able to quickly identify issues, concepts, and interpret customer direct and indirect communications. Must be able to resolve issues effectively and quickly. Occasional lifting required (15 pounds maximum).
LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a leading publisher and information provider that serves customers in more than 100 countries with more than 29,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact USSharedServicesCenter@reedelsevier.com.