World Wide Technology Sr. UCCE Engineer - Southwest in Santa Teresa, New Mexico

Job Title

Sr. UCCE Engineer - Southwest

Location

Costa Mesa, CA, Phoenix, AZ, St. Louis, MO, San Diego, CA, Santa Teresa, NM, Sparks, NV

Job Description

World Wide Technology, Inc. is currently seeking a Senior Unified Contact Center Enterprise Engineer to join our Professional Services delivery team. The Senior UCCE Engineer will be responsible for the design, implementation, and support of UCCE deployments. Travel will be required

RESPONSIBILITIES:

  • Review and validate understanding of customer design requirements

  • Create High-Level Designs and Low-Level Designs

  • Follow WWT and Customer standards for design documentation.

  • Review and recommend process changes

  • Implement, test, train, and support UCCE projects.

Cisco CCVP or CCIE and Specialty Certifications are preferred. This position requires US Citizenship with the ability to obtain Security Clearance. Excellent oral and written communication, customer service, and presentation skills required. The candidate should feel comfortable supporting the sales effort with presentations and meeting with customers.

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Qualifications

QUALIFICATIONS: \u2028

Qualified candidates will have 3 to 5 years of UCCE deployment experience, with recent experience in a Design or Architecture function. Qualified applicants need to specialize in Cisco Unified Contact Center Enterprise technologies, but would also have exposure to other Cisco Advanced Technologies such as Unified Communications. Candidate must have enterprise design and configuration experience with the following:

  • ICM

  • CVP

  • IPIVR

  • CVP Studio

  • CAD

  • CUIC